Our services 10

Emergancy Mental Health

Hertfordshire NightLight Mental Health Crisis Service

Friday to Monday

Hertfordshire NightLight is an out of hour's crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis. Turning Point and Hertfordshire Mind work together in partnership to provide this service.

What they do

Their centres provide a safe, homely and welcoming space for people in Hertfordshire who are feeling distressed and experiencing a crisis. They will create a warm, welcoming and homely environment which is somewhere for you  to relax and feel safe, where you can use the facilities and know that skilled and experienced staff are on hand to listen to you and offer support and advice if needed.

They are open out of hours on Friday, Saturday, Sunday and Monday nights from 6pm-2am, every week of the year.

They have 4 bases around the county and will do their best to ensure that you can access the one that is nearest to you. The centres are based in:

  •       Watford
  •       Hemel Hempstead (2 beds)
  •       Stevenage (2 bed)
  •       Ware

The centres offer a safe haven for you to use if you are in crisis and want some time out or would like to talk through the issues that you are experiencing with someone who will listen, but not make judgements.

They also provide a telephone helpline. This is open from 8pm-midnight on the same days and is run by a team of Crisis Support Workers and Peer Mentors. 

The Hemel Hempstead and Stevenage bases each have 2 bed spaces that can be used if an overnight stay would help you to resolve your crisis. In some circumstances overnight stays may be discussed and agreed with the Crisis Assessment and Treatment Team. 

Who they support

The service is available to adults living in Hertfordshire who are feeling distressed and experiencing a crisis.

To make a referral, all you need to do is call the service between 6-7pm on Friday, Saturday, Sunday and Monday to talk to a member of the team. You can also be referred to the service by a professional, family, carer or friend. From there, they will explain the process to you so that you understand how the centres work and what they can offer.

You will either be offered a place at one of the centres, or if they do not have enough spaces to offer to everyone who has called, they will arrange a planned call from their telephone helpline later in the evening.

The centres are open until 2am and you can stay for all or part of the evening, whatever you feel that you need. Two of their centres do have emergency overnight accommodation which can be used if this would help to resolve your crisis. This can be discussed with the team.

For those who prefer not to come into the centre but would like someone to talk to they provide a telephone helpline which is open from 8pm-12am on Friday, Saturday, Sunday and Monday. This is run by their dedicated team of Crisis Support Workers and Peer Mentors.



Their services include

Each centre is staffed by a team of Crisis Support Workers, Peer Mentors and volunteers who will work alongside you to support you during your stay.

They won’t make assumptions or judgements about what will work best for you, but will provide you with choices about how you would like to use your time in the centre, such as:

  • A safe space in a welcoming environment at one of our centres
  • Time and space to talk with staff and peers
  • 1:1 staff support (practical and emotional)
  • Support with crisis resolution and building coping strategies
  • Advice and information
  • Signposting
  • Onward referrals
  • Emotional support through our telephone helpline between 8pm-midnight

Where appropriate they can support you with accessing other services and resources that may be helpful to you in relation to your longer term support needs. They can work alongside you to look at options if you identify that this would be useful.

Who to contact

Telephone: 01923 256391

E-mail: NightLight@turning-point.co.uk

Website: www.turning-point.co.uk/.../hertfordshire-nightlight.aspx

Where to go

They have venues in Hemel Hempstead, Watford, Stevenage and Ware.

When is it on?

Friday to Monday

Time of day: Evening

Session Information:

6pm to 2am in Watford and Ware

6pm to 9am in Hemel Hempstead and Stevenage

Other details

Referral and availability notes

To make a referral, all you need to do is call the service between 6-7pm on Friday, Saturday, Sunday and Monday to talk to a member of the team. You can also be referred to the service by a professional, family, carer or friend. From there, we will explain the process to you so that you understand how the centres work and what we can offer.