Our services 8

Parent Information: helplines, useful links and Preschool Learning Alliance policies

Hertfordshire Domestic Abuse Helpline


The Hertfordshire domestic abuse helpline is a confidential, free-to-caller signposting service for anyone affected by domestic violence or domestic abuse.

Opening hours:

Monday to Friday - 9am to 9pm

Saturday and Sunday - 9am to 4pm

Email: hertsdvhelpline@hotmail.co.uk

Telephone number is 08 088 088 088.

Website www.hertsdomesticabusehelpline.org


Hertfordshire Warmer Homes Scheme

You can find out more here

Family Lives Helpline

Family Lives offers a confidential and free* helpline service (previously known as Parentline). Please call on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.

Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.  

Christmas opening times are :

  • Closed 25,26 & 27 Dec 
  • Closed 1 & 2 Jan 
  • Normal weekend hours on Christmas Eve and New Year Eve 

Website: www.familylives.org.uk


CGL: Change, Grow Live

A social care and health charity that supports and enables people to change their lives for the better and achieve positive and life-affirming goals.

Their service users are adults, young people and families whose lives are affected by substance misuse, homelessness, poverty, unemployment, domestic abuse, mental health issues and offending.

Click link to find out more: www.changegrowlive.org/

Useful Links

Support for Parents and Carers

  • www.postnatalillness.co.uk Hertfordshire post natal illness offers support and advice to you or your partner.
  • www.bliss.org.uk Bliss is the special care baby charity which provides vital support and care to premature and sick babies across the UK.

Financial Advice


Below you will find information on our key policies and procedures. Copies of the full Hitchin and Rural Children's Centre Group Policies and Procedures are available on request from any of our Children's Centres.

Safeguarding Children Policy and Information

pdf icon Safeguarding Policy

pdf icon Safeguarding Information

pdf icon E-Safety Information

pdf icon E-Safety Procedure

pdf icon Record Keeping and Information Sharing Policy

pdf icon Promoting Inclusion and Equality and Valuing Diversity Policy

pdf icon Promoting Inclusion and Equality and Valuing Diversity Information

pdf icon Complaints Procedure

pdf icon Charging Policy